Embassy of Belgium in the United Kingdom
Home News Information for Belgian citizens who have booked holidays with Thomas Cook Belgium or Neckermann

Information for Belgian citizens who have booked holidays with Thomas Cook Belgium or Neckermann

Date: 
24 September 2019

 

The collapse of Thomas Cook UK, is also affecting Thomas Cook Belgium and Neckermann.

Belgian citizens seeking compensation for holidays booked with Thomas Cook/Neckermann Belgium should contact the Belgian Travel Guarantee Fund for advice on reimbursements and further assistance: https://www.gfg.be.

If you are currently experiencing problems with your Thomas Cook/Neckermann Belgium accommodation and/or return flights to Belgium please get in touch with your Belgian travel agent representative or the Thomas Cook Call Centre in Belgium: www.thomascook.be; +32 70 750 243.

Alternatively you can also contact the Crisis Centre at the Foreign Ministry in Brussels at the following number: +32 2 501 40 00

If you made a booking with Thomas Cook UK, you can find up-to-date information on assistance and return flights via https://thomascook.caa.co.uk. For those who have booked via a travel agent, please contact the company concerned for further advice. In case you booked directly with Thomas Cook UK and have ATOL protection - please contact 01753 330330 or 0300 3032800 for further advice.